One of the most common questions we are asked is how the whole process works from start to finish. Every customer and every project is unique and being a small family owned company we are able to cater to each persons individual needs. There is however a common basic timeline to the process and it is as follows:
Step 1: Free Estimate / Consulatation Meeting
The first step is to set up a free estimate/consultation meeting. During this meeting we meet at the potential job site with you, discuss ideas, provide direction, and come up with a fairly accurate idea of what the project will look like. If it is a fairly small project we may know exact details at this stage, if it is a large project in need of a design we will be able to give an accurate estimate but will need to refine details during design stage. If available, it is helpful if you have a lot drawing or survey certificate available during the initial meeting.
Step 2: Proposal
Within one week of our free estimate/consultation meeting you will receive a written proposal by email. Our proposals are broken into work areas so you can see what costs are associated with different parts of your project. This allows you to select only some portions of the proposal if you wish or to break the job into multiple stages. Our proposals are also very detailed with specifications so that you can see the quality of the materials and construction methods being used and so that there are no surprises for our customers. If required along with the proposal we can supply free rough hand drawn layout sketches to provide clarity on design, but the final design is refined in design stage. Our proposals include terms & conditions and serve as a contract if we are hired. Once a proposal is finalized and signed we collect a 20% deposit and book an approximate start date. From here if it is a small project that doesn't need a design we would move directly to installation. If it is a larger project requiring a design we would move to design phase.
Step 3: Design Phase
Step 4: Installation
Now its time to make plans a reality! Before starting the installation we collect a second 20% deposit. We install our projects using methods and specifications that exceed industry standards to ensure a quality installation. We are a small family run company so even during install phase we work closely with you every step of the way to ensure things are going as you would like. Installations times vary greatly by the size of a project, but we don't open multiple sites at a time if we don't have to, so your project will be completed as efficiently as possible. We work hard to keep a clean and safe job site so at the end of every day a good clean up and sweep is done.
Step 5: Final Meeting
Once your installation is complete we set up a final meeting. During our final meeting we do a walk through the site with the customer to go over any questions, provide maintenance instructions, and finalize any outstanding details. We also collect the final 60% of payment at this meeting.